Privacy Policy

Date: 29 May 2025

1. Information on the Collection of Personal Data

1.1 Personal Data

This policy explains how Sunnystep (SUNNYSTEP PTE. LTD.) collects, uses, discloses, and protects your personal data when you visit our website (www.mysunnystep.com). “Personal data” refers to any information that can identify you personally, such as your name, email address, and order information.

1.2 Data Controller

SUNNYSTEP PTE. LTD., 111 North Bridge Road, #15-01 Peninsula Plaza, Singapore 179098. Email: care@mysunnystep.com

2. Processing of Personal Data When Visiting Our Website

When you browse our website without submitting any information, the following data is automatically collected:

Your IP address
Date and time of visit
Pages viewed
Amount of data transmitted
Browser type and version

This data is essential for site functionality and security and is processed based on our legitimate interest.

3. Additional Features and Offers

When you register an account, place an order, or subscribe to our marketing emails, additional personal data may be collected. This includes your name, email address, shipping address, and payment details. We may also collect data via third-party services (e.g., payment processors, shipping companies) as required to fulfill your orders.

4. Contact and Account Registration

When you contact us or register an account, we collect data such as:

Name
Email address
Phone number (if provided)
Login credentials

This data is used to process your request and manage your account.

5. Purchases and Payments

5.1 Order Information

We collect:

Product details
Order number
Billing and shipping address
Delivery status
Correspondence related to your order

5.2 Payment Details

We work with third-party payment providers such as Shopify Payments and PayPal. The data shared with them may include your billing address, payment method, and card details.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience. Cookies may include:

Strictly Necessary Cookies – essential for site operation.
Functional Cookies – remember your preferences.
Analytics Cookies – track user behavior to improve the site.
Advertising Cookies – used for personalized marketing.

You may manage cookie preferences in your browser or via our cookie banner.

We also use tools like:

Google Analytics for site traffic analysis
Facebook Ads for remarketing
Conversion Pixels for measuring ad effectiveness

7. Sharing Data with Third Parties

We may share your personal data with:

Technical service providers (Shopline, Shopify, Omnisend)
Shipping providers (e.g., Ninja Van, Singapore Post, DHL)
Payment providers (e.g., Stripe, PayPal)
Government authorities when required by law

All third parties are obligated to protect your data.

8. Data Retention and Deletion

Your data is retained as long as necessary for the purposes listed above or as required by law. For example:

Orders and invoices are kept for up to 10 years under tax laws
Account data is kept until you request deletion

9. Data Security

We use SSL encryption and strict access controls to safeguard your data. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet is 100% secure.

10. Your Rights

You have the right to:

Request information about your data
Correct inaccurate data
Request deletion or restrict processing
Object to processing or withdraw consent
Request data portability

To exercise these rights, email us at care@mysunnystep.com with proof of identity.

11. Changes to This Privacy Policy

We may revise this policy from time to time. Changes will be posted on our website with the effective date updated.

12. Contacting Our Data Protection Officer

For any concerns or data-related inquiries, contact our Data Protection Officer at:

care@mysunnystep.com

SUNNYSTEP PTE. LTD., 111 North Bridge Road, #15-01 Peninsula Plaza, Singapore 179098

Thank you for trusting Sunnystep.

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