Privacy Policy
Date: 29 May 2025
1. Information on the Collection of Personal Data
1.1 Personal Data
This policy explains how Sunnystep (SUNNYSTEP PTE. LTD.) collects, uses, discloses, and protects your personal data when you visit our website (www.mysunnystep.com). “Personal data” refers to any information that can identify you personally, such as your name, email address, and order information.
1.2 Data Controller
SUNNYSTEP PTE. LTD., 111 North Bridge Road, #15-01 Peninsula Plaza, Singapore 179098. Email: care@mysunnystep.com
2. Processing of Personal Data When Visiting Our Website
When you browse our website without submitting any information, the following data is automatically collected:
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Your IP address
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Date and time of visit
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Pages viewed
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Amount of data transmitted
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Browser type and version
This data is essential for site functionality and security and is processed based on our legitimate interest.
3. Additional Features and Offers
When you register an account, place an order, or subscribe to our marketing emails, additional personal data may be collected. This includes your name, email address, shipping address, and payment details. We may also collect data via third-party services (e.g., payment processors, shipping companies) as required to fulfill your orders.
4. Contact and Account Registration
When you contact us or register an account, we collect data such as:
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Name
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Email address
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Phone number (if provided)
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Login credentials
This data is used to process your request and manage your account.
5. Purchases and Payments
5.1 Order Information
We collect:
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Product details
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Order number
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Billing and shipping address
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Delivery status
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Correspondence related to your order
5.2 Payment Details
We work with third-party payment providers such as Shopify Payments and PayPal. The data shared with them may include your billing address, payment method, and card details.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience. Cookies may include:
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Strictly Necessary Cookies – essential for site operation.
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Functional Cookies – remember your preferences.
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Analytics Cookies – track user behavior to improve the site.
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Advertising Cookies – used for personalized marketing.
You may manage cookie preferences in your browser or via our cookie banner.
We also use tools like:
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Google Analytics for site traffic analysis
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Facebook Ads for remarketing
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Conversion Pixels for measuring ad effectiveness
7. Sharing Data with Third Parties
We may share your personal data with:
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Technical service providers (Shopline, Shopify, Omnisend)
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Shipping providers (e.g., Ninja Van, Singapore Post, DHL)
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Payment providers (e.g., Stripe, PayPal)
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Government authorities when required by law
All third parties are obligated to protect your data.
8. Data Retention and Deletion
Your data is retained as long as necessary for the purposes listed above or as required by law. For example:
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Orders and invoices are kept for up to 10 years under tax laws
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Account data is kept until you request deletion
9. Data Security
We use SSL encryption and strict access controls to safeguard your data. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet is 100% secure.
10. Your Rights
You have the right to:
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Request information about your data
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Correct inaccurate data
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Request deletion or restrict processing
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Object to processing or withdraw consent
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Request data portability
To exercise these rights, email us at care@mysunnystep.com with proof of identity.
11. Changes to This Privacy Policy
We may revise this policy from time to time. Changes will be posted on our website with the effective date updated.
12. Contacting Our Data Protection Officer
For any concerns or data-related inquiries, contact our Data Protection Officer at:
care@mysunnystep.com
SUNNYSTEP PTE. LTD., 111 North Bridge Road, #15-01 Peninsula Plaza, Singapore 179098
Thank you for trusting Sunnystep.
