Frequently Asked Questions

GENERAL

What is Sunnystep?

Sunnystep is a Singapore-based footwear brand that combines science, sustainability, and style to support movement. Our shoes are designed to minimize stress on the feet and body, empowering you to move freely and happily.

What makes Sunnystep shoes different?

Sunnystep shoes are engineered for all-day comfort, featuring structured arch support, a proprietary massage footbed, and shock-absorbing insoles. They are designed to be lightweight, durable, and versatile for everyday wear.

Are Sunnystep shoes orthopedic?

Sunnystep is not an orthopedic or medical brand. Our shoes are designed for everyday comfort, incorporating features that help reduce foot fatigue and support natural movement.

Where are Sunnystep shoes made?

Sunnystep shoes are thoughtfully designed in Singapore and crafted with high-quality materials under strict quality control standards.

Does Sunnystep have physical stores?

Yes! We have several stores across Singapore where you can try on our shoes. Visit our store locator for locations and opening hours.

How can I contact Sunnystep for further inquiries?

You can reach out via:

Email: care@sunnystep.com
Phone/WhatsApp: +65 9372 9406

Account & Membership

How do I create a Sunnystep account?

Visit the sign up page , enter your email, create a password, and click Register.

What are the benefits of having a Sunnystep account?

By signing up for a Sunnystep account, you can:

Receive exclusive promotions and early access to new arrivals.
Earn double points on your birthday month.
Track your orders and manage your purchases.
Refer friends and earn rewards.
Save your details for faster checkout.

How does the Sunnystep membership program work?

Our membership program rewards you for your loyalty! As you shop, you can unlock different membership tiers with exclusive perks.

How do I delete my Sunnystep account?

If you wish to delete your account, please contact our customer service team at care@sunnystep.com for assistance.

How can I stay updated on new arrivals and promotions?

Subscribe to our newsletter and follow us on social media for the latest product drops, exclusive offers, and special events.

PRODUCT & FIT

How do I choose the right size?

We recommend checking our size guide for the best fit, as sizing may vary between styles. Most notably, we suggest sizing up by two sizes for the Balance Space Runner.

Are Sunnystep shoes suitable for wide feet and bunions?

Yes! All Sunnystep shoes have a wide toe box to provide extra space and prevent pressure on the toes. They are also made with skin-friendly, flexible materials that reduce friction and adapt to foot shape, offering greater comfort for those with wider feet or bunions.

Can I wear Sunnystep shoes without socks?

We recommend wearing socks for hygiene and comfort, but our shoes are designed with breathable materials to ensure a comfortable fit with or without socks.

Are Sunnystep shoes slip-resistant and water-resistant?

Yes! Sunnystep shoes are designed with slip-resistant outsoles for enhanced grip and stability. They are also water-resistant, meaning they can handle light splashes and drizzles but are not meant for full submersion in water.

Does Sunnystep have shoes for people with flat feet or high arches?

Yes! All our shoes feature built-in arch support in our insoles to provide stability and relieve pressure on flat feet and high arches. The structured support helps distribute weight evenly, reducing strain and promoting better alignment for all-day comfort.

Does Sunnystep offer gift cards?

Yes! You can purchase a Sunnystep gift card online, perfect for gifting comfort and style to your loved ones.

CARE & MAINTENANCE

How do I clean my Sunnystep shoes?

Use a damp cloth or soft brush with mild soap to spot-clean.
Avoid soaking the shoes in water.
Let them air dry naturally—do not use a dryer or direct heat source.

How can I remove odors from my shoes?

Our shoes are designed with antibacterial materials that are odor-resistant, but if needed:

Air them out regularly.
Use baking soda or a shoe deodorizer.
Wear moisture-wicking socks to keep feet fresh.

ORDERS & SHIPPING

Do you ship internationally?

Yes, we ship worldwide! Wherever you are, you can enjoy Sunnystep’s comfort and support.

How long does shipping take?

Singapore: 2-4 business days.
International: 7-14 business days, depending on location.

Shipping times may vary during peak seasons.

How much does shipping cost?

For Singapore:

Enjoy free standard shipping on orders over SGD 120.
A SGD 6 shipping fee applies to orders below SGD 120.

For international orders:

Shipping fees vary by country and will be displayed at checkout.

Does my order include duties and taxes?

Yes, the total amount during checkout includes all costs associated with your order, including taxes and delivery fees. Taxes are calculated based on the laws applicable to the delivery address.

EXCHANGE & REPAIR

What is Sunnystep's exchange policy?

We offer free exchanges within 14 days of purchase. Please ensure the shoes are in new and unworn condition.

How do I request and exchange or refund?

Simply reach out to Customer Service via WhatsApp (+65 9372 9406) or email (care@mysunnystep.com), and we'll assist you with the exchange process.

How does the exchange process work?

Contact Customer Service First
Before visiting any of our stores, kindly reach out to our Customer Service (CS) team via WhatsApp (+65 9372 9406) or email (care@mysunnystep.com) to confirm stock availability.

Required Information for Exchange
When contacting CS, please provide the following details:

Order number
Order platform
Date of purchase/delivery (must be within 14 days of the exchange request)
Preferred outlet for the exchange

Stock Availability
CS will verify stock availability at your preferred outlet. If your size is unavailable, you may opt for a similar model. A top-up will be required if the new model is priced higher.

Reservation & Confirmation
Once the exchange is confirmed, CS will reserve the shoes for you. The exchange must be completed within 1 week.

Warehouse Restock (Special Cases)
If the required size is out of stock at your preferred outlet but available in our warehouse, restocking will take approximately 2 weeks. The exchange period will be extended, and shoes must remain new and unworn during this time.

How long will it take for my exchange to be processed?

Exchanges typically take between 5 to 14 business days to process, depending on stock availability and the specifics of your request.

Does Sunnystep offer repairs for defective shoes?

Yes, if your shoes have a manufacturing defect within 6 months of purchase, Sunnystep will cover the repair costs. Customers must drop off their shoes at our Suntec City outlet or headquarters (City Hall) for assessment.

After 6 months, repair and delivery fees will apply. The cost will be advised after assessment.

What do I need to provide for repairs or replacements?

Customers must provide either:

A valid member record in our system, or
An official receipt as proof of purchase.

Without a purchase record, we are unable to process repairs.

What is store credit?

Store credit is an alternative to a traditional cash refund for returned items. Instead of receiving a monetary refund, the refunded amount is credited to your Sunnystep account. This credit can be used for future purchases on our website. Store credits have no expiration date, giving you the flexibility to use them whenever you wish.

CORPORATE GIFTING & BULK ORDERS

Do you offer bulk discounts for corporate purchases?

Yes! We offer exclusive discounts for bulk orders. Contact us at salesbusiness@sunnystep.com for details.

Can I customize Sunnystep shoes for corporate gifts?

Yes, we provide customization services, including logos and themed packaging. Reach out to our corporate sales team for more information.

CORPORATE SOCIAL RESPONSIBILITY

How does Sunnystep contribute to sustainability?

We prioritize sustainable sourcing, reduce waste in our manufacturing process, and contribute to community initiatives promoting environmental responsibility.

How does Sunnystep give back to the community?

At Sunnystep, we believe in making a positive impact beyond footwear. We actively support charitable initiatives and have donated thousands of pairs to organizations such as Soles4Souls, Fei Yue Community Centre, Share At Door Step (SADS), Willing Hearts, It’s Raining Raincoats, and KK Women’s and Children’s Hospital (KKH) to support movement in all communities.

Are Sunnystep shoes vegan and halal?

Yes, Sunnystep shoes are 100% vegan and made without any animal products. We use sustainable materials like bio-based polyurethane leather and recycled coffee grounds, ensuring our products are both eco-friendly and ethical.

While our shoes are free from non-halal ingredients, please note that we do not yet have halal certification.

What is Let's Walk, Singapore?

Let’s Walk, Singapore is Sunnystep’s monthly community walkathon, held on the last Saturday of every month, 9-11AM. This initiative celebrates the joy of movement, bringing people together to stay active, connect, and embrace wellness.

How do I sign up for Let's Walk, Singapore?

To sign up for the Let’s Walk, Singapore walkathon, you can:

Sign up for our newsletter to receive the latest updates on upcoming walkathons and event details.
Join our Walkathon group on WhatsApp for real-time updates and to connect with fellow participants: Walkathon WhatsApp Group.

How can I contribute to Sunnystep's community efforts?

You can support our initiatives by:

Participating in Sunnystep Walkathons and other community events
Choosing Sunnystep for your footwear needs
Spreading the word and sharing your experience
Leaving a review to help others discover the benefits of Sunnystep